“Mind your own Business!” 3 Days
Beneficial to all new entrants to the pub business and useful to people already in the trade as both a refresher and to update on current legislation.
Day One:
Introduction to Thwaites
Health & Safety
Employment Law
Staff Recruitment & Training
Day Two:
Staff management
Customer Service
Catering & Food Safety
Marketing and Merchandising
Maximising Machine Income
Drinks Service
Day Three
Other industry legislation
Accountancy
Pub Security
Cash Security
Daniel Thwaites Procedures
ILRO Exam