Experience The Food, Drink And Service And Then Simply Feedback

Are you a person who enjoys going to the pub?
Do you enjoy good food and drink?
Do you believe that good service is important?
Are you observant? ...then please read on

Thwaites INNcognito is the mystery visitor programme for Thwaites Pubs. We believe that each one of our pubs should deliver the best customer service and standards possible while still maintaining their individuality. Therefore, we need to hear about customer experiences, the good, average and not so good in order for us to improve.